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Privacy Policy - Sphinx Solutions

"Your data matters to us. Your privacy always comes first."

With Sphinx Solutions, data privacy is not only a necessity from a legal standpoint but also part of the company's moral code. The company understands that it is a privilege when a customer shares their data as they follow a service, reach out or browse the website, and hence, the company pledges to keep that trust. The company commits itself to data protection and to ensuring that the data is used only for the right purposes.

This Privacy Policy is a friendly guide that explains the data collected, the reasons for the collection, the protection measures, and the user's rights are all explained in simple words. There is not a single word of complex legal jargon, but rather clear and honest information regarding one's data when interacting with https://www.sphinx-solution.com/.

What Information We Collect

Information That You Share

When you fill out a contact form, book a consultation, or reach out via email, we may collect details like:

  • Your name
  • Email address
  • Phone number
  • Company name
  • Any information you choose to share with us

We only collect what's needed to respond and help you better.

Information Collected Automatically

Like most websites, we also collect some data automatically to improve performance and user experience, such as:

  • IP address
  • Browser and device type
  • Pages you visit and time spent on the site
  • General location data

This helps us understand what works and what doesn't, not who you are personally.

Why We Use Your Data

We use your information to:

  • Respond to your queries and requests
  • Provide and improve our services
  • Communicate updates or relevant information
  • Improve website performance and user experience
  • Keep our systems secure
It's a simple rule, we use your data only to serve you better, never to misuse it.

Cookies

To make your online experience quicker, simpler, and more beneficial, we employ cookies and other tracking technology. Cookies are little text files that are stored on your device and provide us with information about how you use our website. They prevent us from accessing your personal files or private information.

Make the website work smoothly

Cookies are necessary for a website to operate at a minimum level. They provide page navigation, allowing users to open a new page which will then be displayed; form submission, for instance, if you submit a search to a site or fill in a form and click "Send"; and session management, if you sign in, then the connection between you and the site remains alive, and it recognises your status.

Understand visitor behaviour

Some functions of the website may not work correctly without them. It is possible to know how users behave on our site, which pages they visit the most, how long they stay, and where the next improvements are. The aggregated data is what primarily tracks the user experience and not the individual users.

Improve functionality and performance

Through the information they provide about what works and what doesn't, cookies allow us to enhance website speed, layout, and general performance, assuring a better experience on subsequent visits.

Your data is always under your control. If you do not want to permit cookies, you can very well handle them or turn them off through the settings of your browser whenever you want. Be aware that turning off cookies may result in the proper functioning of certain features of the website.

How We Protect Your Data?

We really mean it when we say that keeping your data safe is one of our main priorities. Data security is at the core of the way we operate at Sphinx Solutions and is not something that we simply add on. To keep your data safe at all times, we implement technical, administrative and organisational measures that are in line with the industry standards.

Our security measures are designed to protect your data from:

  • Unauthorised access: Only approved team members have access to personal data, and they can only view or handle it as needed.
  • Data loss or accidental damage: We use safe storage technologies and routine monitoring to avoid data loss, corruption, or unintentional deletion.
  • Misuse or unauthorised disclosure: Your information is protected by explicit internal policies and confidentiality procedures that ensure it is never shared without a reason and is only used for its intended purpose.

We regularly analyse and update our security measures to ensure that they are up to date with the latest threats and technology. Even while it is difficult to completely secure a digital system, we are continually working to improve our defences and reduce risks as much as possible.

Sharing Your Information

We never sell, rent, or trade your personal data. Your information is shared only when it is genuinely necessary and always with care.

This may happen in limited situations, such as:

  • When trusted service partners help us deliver or support our services.
  • When disclosure is required to comply with legal or regulatory obligations.
  • When a firm merges, acquires, or restructures.

Despite these conditions, we take all necessary efforts to ensure the security and proper management of your data.

How Long Do We Keep Your Data?

We do not keep your personal information for longer than is really necessary. In other words, we hold your data only for such a period that it allows us to deliver services to you, answer your requests, or carry out our business operations in a proper and legal way.

Your information may be retained:

  • Performing the function for which the data was obtained are examples of functions such as answering questions, providing services, or keeping in touch.
  • To comply with legal, regulatory, or contractual obligations, including requirements related to recording and compliance.
  • For legitimate business purposes, such as improving our services or maintaining security and audit records.

If we need your data for those purposes no more, we will either delete it completely, anonymise it, or securely store it so that it cannot be associated with you. We handle your data with utmost care at every stage and do not keep it for longer than is necessary.

What Are Your Privacy Rights?

We insist that the control of personal information should always be with the individual. In accordance with your location and the applicable data protection laws, you might be granted certain rights with respect to the data we possess.

These rights may include the ability to:

  • View the personal data we have about you.
  • Any missing or erroneous information must be corrected.
  • When your data is no longer required, request that it be deleted.
  • If your consent is the basis for the processing, you are free to revoke it at any moment.

If you want to exercise any of these rights, or if you have any queries concerning your data, please contact us anytime. We'll look into your request and react in a timely and open manner.