Overview
WeReward is a modern loyalty and customer engagement platform for the hospitality industry. It gives independent cafés, restaurants and coffee shops branded mobile apps and a user-friendly web dashboard to strengthen their relationship with customers.
The result is a reliable, brand-friendly platform that helps hospitality businesses stay in touch with their customers, with full control over operations.
It includes digital loyalty cards, online ordering, table ordering, push notifications and real-time reports: everything a business needs to build loyalty and bring customers back.
Sphinx Solutions handled the whole build: the iOS and Android apps, the online admin dashboards and the customer support site. We made the platform safe, scalable and easy to use from design to backend, with a flexible loyalty system, instant alerts, table reservations, multi-location support and real-time order tracking.
Client Requirement
01
Fully branded iOS and Android apps matching each business’s logo, colour palette and menu.
02
A digital loyalty programme replacing paper cards, so customers collect and redeem points in the app.
03
A back office where owners manage the menu, orders, reservations, loyalty points and customer data without technical help.
04
Delivery and pickup orders and table ordering, so customers can order or reserve a table through the app.
05
Instant notifications to promote new offers, events, loyalty rewards and announcements.
06
Connections to popular delivery platforms, so businesses manage every order in one place.
In food and hospitality, cafés and restaurants find it hard to keep customers for the long term. Big chains have their own apps, loyalty schemes and technology, while small businesses make do with manual tools or costly third parties.
The client saw the need for an all-in-one platform that lets hospitality businesses run customer engagement, loyalty and online services through their own branded apps.
Many businesses still used paper loyalty cards, which customers lose or forget, so retention suffered.
Online orders, bookings and promotions ran on separate systems, which complicated daily work.
Most cafés and restaurants had no direct line to their customers, so they missed marketing opportunities.
And they lost earnings to high third-party delivery commissions, with no control over their branding or the customer experience.
Sphinx Solutions built iOS and Android apps that carry each business’s brand, its logo, colours and menu, giving customers an easy way to collect and redeem loyalty points, order, and book tables.
The result is a complete, scalable, brand-friendly platform that helps local hospitality businesses move into the digital space.
For us, WeReward was more than building one app: it was about creating a tool that helps small, independent businesses flourish in a competitive market. We saw the chance to bridge the gap between modern technology and local hospitality businesses, and to turn the client’s vision into a practical, user-friendly solution that adds real value for owners and their customers.
“Working with Sphinx Solutions was one of the best decisions we made for our business. They understood our requirements and delivered an easy-to-use app. Managing orders, loyalty points and customer engagement has never been this easy. Their support throughout the project was tremendous, and we are already seeing a difference in customer visits and sales.”
How We Work
Step 1
Detailed discussions about the business model, target users and platforms, noting the challenges, requirements and goals.
Step 2
A clear development plan covering loyalty, ordering, reservations and third-party integrations, with a timeline for each phase.
Step 3
Brand-friendly app designs that adapt to each business’s menu and identity while keeping the customer experience smooth.
Step 4
A safe, scalable backend for the app’s main features, with third-party services, alerts and multi-site management.
Step 5
Working Android and iOS apps, and an online admin panel for loyalty plans, orders, bookings and customer data.
Step 6
QA checked the apps and the panel, then we launched on the App Store and supported the client with updates and fixes.
Implementation
A series of meetings and discovery sessions to understand the client’s business goals, audience and platform functions.
A detailed feature list and user journeys for the apps and the admin dashboard, which set clear priorities and deadlines.
Clean, brand-friendly designs for customers and owners, each reviewed and approved by the client before going further.
A scalable backend for loyalty, orders, reservations and customer data, with third-party services and notification tools.
Fully functional iOS and Android apps and the online admin panel, both styled to each business’s branding.
Comprehensive testing, then launch, with training and documentation so the client can run the platform easily.
Impact
Easy digital loyalty programmes helped businesses keep more of their customers.
Orders, reservations and customer statistics handled from a single dashboard.
Instant push notifications about offers and events brought customers back.
Less dependence on third-party apps saved commission and gave businesses control of their brand.
Tech stack
In closing
WeReward let us deliver a smart solution for hospitality businesses that want stronger relationships with their customers. Combining loyalty rewards, online ordering, table bookings and engagement in one easy app, we helped them move away from old systems and expensive third-party apps.
It is a good example of the right technology simplifying operations, improving retention and supporting growth.
What people usually ask about WeReward and about building something like it.
WeReward is a custom loyalty and customer engagement platform for cafés, restaurants and hospitality businesses, to manage orders, bookings and rewards through a branded app.
Yes. Each app is tailored to the business’s logo, colours, menu and branding, so it feels like their own platform.
Yes. Customers place delivery or pickup orders and book tables directly in the app.
Yes. The admin dashboard handles orders, reservations, loyalty programmes and customer data in one platform.
Yes. The app can connect with services like Uber Eats and Deliveroo, so in-app and third-party orders are managed together.
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