Storefronts, inventory, fulfilment and the analytics over all of it. We build commerce software that converts on an ordinary Tuesday and stays up on the weekend of a sale.
Trusted By
750+ happy clients, including top Fortune 500 companies
Our solutions
Scalable commerce software for B2B and B2C, taken through proof of concept, prototype, pilot and pricing engine. Whether you are building a bespoke storefront or standing one up on Shopify, the route is the same: work out what the business actually needs first.
An omnichannel experience is what decides whether a customer comes back. We build the systems that keep the service consistent across every point of that journey rather than only the ones you rebuilt most recently.
Applications and storefronts built around what your customers actually do, with a shopping journey that stays convenient and secure from browse through to payment.
Real-time visibility from point of sale back to production, so the decisions upstream are made on what is happening rather than on last week’s report.
Turning customer interactions and infrastructure data into something a merchandising or pricing decision can rest on.
Our offerings
Online retailers run on very different models, so the approach is shaped to the client rather than the other way round, from a commerce startup finding its footing to a marketplace operating at scale.
Research into where the market is difficult and where it is open, so a commerce business knows which of its problems are its own and which are the category’s.
Working through the commerce workflows, the data management underneath them and the integrations holding the two together.
From prototype through to modernising something already in production, the technical work that gets retail software built and shipped.
Standing up a feature-rich web store end to end, from the front-end design a customer sees to the back end that has to survive a sale weekend.
Custom commerce software, with the platform expertise, Shopify included, to know when building from scratch is the wrong answer.
Connecting the store to the ERP and CRM behind it, then testing the result properly rather than assuming the integration held.
What are you waiting for?
Consult our team and kickstart your project today.
Guide
Six questions that come up in every commerce build, in the order they tend to arrive. Pick the one you came for.
In this guide
Replatforming, or building from scratch?
Talk to our team about which one your catalogue and volume actually call for.
Talk to an expertChoosing the right platform is one of the important decisions for any startup or SMBs that would like to boost their online presence. Some of the important factors while choosing the right eCommerce platform include
Integration Capabilities
You must ensure that the platform integrates seamlessly with third-party applications & other tools such as CRM systems, email marketing platforms, accounting software systems, etc.
Easy to use
Consider the customization options, intuitive interface, and user-friendliness of the eCommerce platform. You should also look for smooth checkout processes and quick product management.
Features & functionality
Assess available features of the platform like inventory tracking, product management, marketing tools, and mobile responsiveness.
Scalability
Select a platform that helps with your business growth. It must be helpful for product catalog expansion, increased traffic & extra features as your business starts expanding.
Customer support
Verify the level of assistance and technical support offered by the customer service team of the platform.
Cost
You have to consider the overall pricing structure, including transaction fees, setup fees, additional charges, and monthly subscriptions for advanced features.
Designing an intuitive online store needs careful attention to several elements to ensure an excellent user experience & boost conversions.
Responsive Design
Thoroughly optimize the online store for smartphones so that it can accommodate an increasing number of active shoppers
User experience
Always focus on intuitive navigation, proper CTA (call to action), and user-friendly interface.
Product Presentation
Focus on product presentation and display. Showcase all your products with detailed specifications, premium-quality images & user reviews.
Customization & branding
Customize all branding elements including design, logos, typography, and colors to enhance your brand identity.
Checkout options
Simplify the checkout options by offering multiple payment methods and minimized steps. This improves user experience and satisfaction.
Search options
Add a robust and prominent search functionality to improve user experience. Also, implement a filtering option that allows users to find your products quickly.
Security measures
Make all transactions secure and protect customer data with encryption and SSL certificates. Security enhancement improves user experience and retention rates.
Efficient inventory and product catalog management is important for eCommerce business success. Let’s have a look at what to consider for managing inventory.
Product catalog management
Manage and organize the product catalog by using tags, categories, and subcategories. It helps to facilitate searchability and improve navigation.
Attribute & variant management
If products are available in several variants like sizes, and colors, you must ensure an appropriate attribute and variant management that helps customers choose their favorite options.
Inventory tracking & stock synchronization
Manage inventory systems to monitor stock levels, automate reordering methods, and establish low-stock alerts to prevent stockouts. Moreover, synchronize physical inventory & online store in real-time to avoid overselling.
Order Management
If you offer pre-orders or backorders, set up clear and transparent communication with your potential customers regarding potential delays, availability, and delivery dates.
Product info updates
Update product data, stock availability, and prices regularly to offer customers and manage accuracy with important information.
Precise product descriptions
Provide accurate and detailed product specifications, information, availability, and pricing to improve customer’s shopping experience.
Integrate payment gateway options to your eCommerce store. It ensures smooth, convenient, and safe transactions. Let’s have a look at different payment gateway options.
SSL Encryption
Add SSL (Secure Sockets Layer) to properly secure data transmission between a payment gateway and the online store. This will protect sensitive data like customer’s credit or debit card details.
Payment gateways
Selecting a reliable payment gateway provider is crucial as it provides top-notch security features and supports several payment options. It also complies with the highest industry standards.
PCI Compliance
You must ensure that your eCommerce store and payment gateway adhere to PCI DSS or Payment Card Industry Data Security Standard. This protects customer cardholder information.
Fraud detection
Focus on fraud prevention or detection measures offered by payment gateways like card verification value (CVV), address verification services, 3D secure protocols, etc.
Tokenization
Prioritize tokenization as it replaces sensitive info regarding customer payment with tokens. This effectively minimizes data breach risks.
Payment support
Integrate several payment support methods like debit or credit cards, alternative payment options, and digital wallets like Apple Pay, PayPal, etc. This will help to increase the user’s shopping experience.
Test & monitor
Conduct an appropriate testing method that ensures streamlined payment processing, and track transactions for fraudulent and suspicious activities.
Implement an appropriate shipping process & an advanced order fulfillment to improve overall customer experience. Let’s have a look at important components of order fulfillment & shipping.
Fulfillment workflows
Streamline fulfillment workflows to manage order picking, packing, and order shipping process process. Thoroughly optimize operation sequences to eliminate errors and minimize turnaround time.
Order management
Implement effective order management to manage incoming order processing, customer communication, and order tracking.
Inventory integration
Integrate order fulfillment with an effective inventory management system. This will ensure stock updates in real-time and minimize the risk of overselling and product unavailability.
Tracking mechanisms
Help customers with tracking info that helps them accurately track and monitor their order shipment and delivery status. Add order tracking alters to keep users updated and informed of the order progress.
Integrating shipping careers
Focus on shipping carrier integration to automate package tracking, rate calculation, and shipping labels. Provide several shipping options to thoroughly accommodate user preferences and improve the shopping experience.
Return & exchange
Set up an appropriate return & exchange process. Give guidelines to start the return process, monitor return shipments, and get product replacements or refunds on time.
Customer communication
Build clear communication with your customer throughout the shipping notifications, order confirmations, proactive updates on delays, and order fulfillment process.
Consider the following, to optimize the eCommerce platform for marketing and search engines
Content marketing
Create highly informative and premium quality content to engage more audience and establish your brand identity authority. You should also focus on social sharing to improve branding.
Search engine optimization
SEO is a technique that allows you to optimize your website for better search engine ranking. Strategically incorporate keywords into website content to improve digital presence.
Email marketing & paid advertising
Create an email list & set up campaigns for your products, personalization, and discounts. Use PPC platforms for broader audience reach and campaign optimization to boost ROI.
Social media integration
Add social media channels to promote your products and eCommerce website. You can also use better social sharing buttons to increase your brand visibility and improve brand awareness.
Conversion rate optimization
Prioritize CRO to analyze user behavior patterns, optimize design, and add CTA buttons. Add web analytics tools to track performance and streamline online marketing strategies.
Why Sphinx Solutions
Strategy and data used together, so a modernised architecture actually pays for itself in omnichannel experience rather than in a migration. Whether that is a quick web store or deep system integration, the scope follows the need.
Intelligent chatbots and AI assistants layered onto the store, so service is personal at a scale a support team cannot staff. It streamlines the operation and improves the shopping experience at the same time.
Virtual stores and 360° product interaction, which turns browsing a catalogue into something closer to handling the product. For categories where fit and finish decide the purchase, this is the difference.
IoT lets a retailer track and manage an order accurately at every stage. Customers notice the difference between a retailer who knows where their order is and one who does not.
Automating the repetitive work so people can be moved onto things that need judgement. It also removes the inconsistency that manual processes introduce at volume.
16+
Years of engineering
200+
In-house engineers
1500+
Solutions delivered
750+
Enterprise clients
Resources
UI/UX design
What separates an app people tolerate from one they reach for without thinking.
Anand Mahajan
20 Jan 2022
App Development
Scheduling looks simple until you meet time zones, recurrence, and sync conflicts.
Anand Mahajan
20 Jan 2022
UI/UX design
The smallest component on the page, and the one most often blamed for a lost sale.
Anand Mahajan
20 Jan 2022
Connect with us
Everything you need to know about building retail and commerce software. Can’t find your answer? Get in touch.
Typically from around $45,000 up to about $150,000. Where a project lands depends on the feature set, the platforms and stack chosen, the complexity of the integrations, and the size and rates of the team building it.
It varies with scale and complexity, but a full build usually runs to five or six months of work:
To close the gap between browsing online and handling a product in a shop. The applications that have actually stuck:
It needs planning and a real understanding of the business before any technology is chosen. The sequence:
Experience with the integrations, because a commerce platform is only as good as its connections to the ERP, the CRM and the payment gateway. That is where these projects go wrong. Beyond that: PCI DSS familiarity, evidence of building for peak load rather than average, and a team that will still be there after launch, when the returns flow and the sale weekend arrive.
