Shiphao

A multi-language, multi-currency goods delivery app for sending items out of China at the most reasonable prices, in English, Chinese, Arabic and Russian.

Services
UI/UX strategy
UI design
Mobile app development
Industry
B2C · Delivery application
  • Case study cover: the Shiphao app on a phone, captioned “Multi-language and multi-currency goods delivery application in China”
  • Two phones running Shiphao beside a cardboard parcel, showing shipping company options and prices
  • Case study cover: the Shiphao app on a phone, captioned “Multi-language and multi-currency goods delivery application in China”
  • Two phones running Shiphao beside a cardboard parcel, showing shipping company options and prices

Overview

Together, Sphinx and Shiphao

Shiphao is a China-based goods delivery application, known for offering the most reasonable prices to send items out of China.

Seamless order customisation and fulfilment tools, with a premium user interface, helped Shiphao grow its customer volume while reducing manual errors.

The app lets users instantly search shipping companies delivering from China to their destination. Powerful filters let users choose a shipping date and compare companies’ prices in one click, and track their order until the shipment arrives.

The application is multi-language, serving English, Chinese, Arabic and Russian speakers.

A simple interface to search, upload shipping information, pay online, get notified and track shipments sets it ahead of the competition. The app automatically checks the order details, including the total bill and any clearance tax, so users see the exact price.

Users can add or remove boxes before finalising the order, pay online with multiple payment options, and chat with the Shiphao support team to resolve any query instantly.

We Helped Them Pave the Path

The challenge

For Shiphao, customers are the backbone of the business. When they approached Sphinx Solutions for their goods and service delivery application, they wanted to keep exclusivity and personal communication with their customers.

Sphinx Solutions ran several brainstorming workshops with Shiphao to understand their pain points, and our team’s extensive experience of delivery applications made the execution very smooth.

They wanted customers’ needs addressed and communicated until each order is received, building a brand on customer loyalty.

Beyond loyalty, they wanted their iOS and Android apps to meet evolving consumer expectations while keeping quality standards high.

After full ideation, we started with the design and wireframing, which gave Shiphao a clear understanding of the application’s usability and customer experience.

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The solution

Sphinx Solutions built a fully customised mobile platform with an integrated database, for a unified customer experience and management system.

  1. A chatbot, a ratings and reviews system and push notifications make Shiphao customer-friendly.
  2. Our team researched competitors’ features and suggested which Shiphao should adopt, then used that research to frame user interview questions and guide workflow and design decisions.
  3. The app helps Shiphao’s delivery representatives achieve more in less time.

The latest features and a smooth customer experience helped Shiphao gain new customers, increase average order value and encourage repeat purchases, and the robust platform gives a strong foundation for continued growth.

Customer testimonial

“Partnering with Sphinx Solutions turned out to be a good decision. Our delivery application facilitates, optimises and arranges an environment that is especially good at meeting growing customer demand.”

Tech stack

What It Was Built With

Questions &
Answers

What people usually ask about Shiphao and about building something like it.

Market research and planning, defining the project requirements, design planning and prototyping, front-end and back-end development, performance and usability testing, and the final launch.

$20,000 to $100,000. The cost depends on factors including features, complexity, the developer’s hourly rate and the app category.

Swift, Objective-C, Kotlin, C++ and Dart are all widely used; the right one depends on the platforms you are building for.

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