Problem
Statement
Before collaborating with Sphinx Solutions, Falchion Xeniaa faced a major challenge: their ideal clients in the hospitality and catering sectors were operating businesses through different systems that didn't communicate with each other. One tool was used for billing, another for inventory, which was done on spreadsheets; orders were taken in person or through some apps without integration, staff and payroll were managed separately, and customer loyalty or feedback were handled via paper or different tools.
Large and small businesses such as cafés, cloud kitchens, nightclubs, and even multi-outlet chains were in dire need of a single digital solution that would serve them all. These businesses were looking for a mobile app development solution which comprises Android and iOS app development, a robust backend, real-time data sync, an offline feature, and a centralised admin dashboard.
Their work methods were uncoordinated, data got lost, and the growth potential was very limited if they did not have such a system. The absence of one comprehensive end-to-end solution that could handle front-of-house, back-of-house, staff, inventory, orders, bookings, customer relations, and financials all in a single place was the main cause of inefficiencies, transparency, profitability, and scalability.
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