Bungkusit
On-demand delivery across Malaysia: food, parcels and buy-from-anywhere errands, with the rider assigned automatically, the trip tracked live, and three panels behind it for customers, riders and the office.
Overview
Bungkusit is an on-demand service that delivers food and parcels for people in Malaysia. It changed how orders in that market get placed, tracked and delivered.
They already had an application. It was not performing, and they wanted it rebuilt from scratch: secure, scalable, and able to carry what was coming.
What they were after was a smoother journey for the customer and a higher sales rate off the back of it, so they came to Sphinx Solutions as a strategic and technology partner rather than as a pair of hands.
With 16 years in application development behind us, and several food delivery builds already done, our team knew how competitive and how complicated that market is before the first line was written.
The application we deployed is what let Bungkusit stand apart from its competitors and grow revenue rather than simply keep up.
Bungkusit deliver to a wide audience, and they wanted an application robust and secure enough to carry the demand they expected rather than the demand they had.
Their existing interface and the systems behind it were the problem. The rebuild had to improve the customer experience, not merely survive more traffic.
A delivery is not one process. An order is placed, it is processed, a rider is assigned, a payment clears and the customer is told what is happening, and every one of those has to work every time and work securely.
Getting all of that to run cleanly, and to feel like one smooth journey from the customer’s side, was the actual challenge. The feature list was long and the failure modes were worse than the features were impressive.
Our developers assessed the platforms available and chose against what the process needed rather than what was fashionable.
Bungkusit wanted the logistics of their application levelled up: complex functionality, kept usable. We delivered the Android and iOS applications and the systems behind them.
The applications brought in new customers, made checkout faster and lifted conversion. Just as usefully, they cut the manual error out of a process that used to depend on somebody remembering.
Sphinx Solutions rebuilt Bungkusit from scratch as Android and iOS applications with a web back office: automatic rider assignment, live tracking, Maps and payment integrations, push notifications, and separate customer, rider and admin panels on auto-scaling cloud infrastructure.
“Sphinx Solutions delivered us a modern and efficient B2C food delivery platform. It has greatly helped us serve a higher audience and gain business transparency.”
Tech stack
What people usually ask about Bungkusit and about building something like it.
A basic one with a clean interface and the expected features usually runs $30,000 to $50,000. The range is wide because the answer depends on how complex the app is, what is integrated into it and who builds it. Our app cost calculator will price your own brief in a couple of minutes.
Ideation and project planning first, then market research and competitive analysis, then UI/UX design and a prototype, then the tech stack and platform decisions, then the front end and back end together, then usability and performance testing, then launch. Maintenance after that is not optional: a delivery app is a live operation, not a release.
More than most people expect. Bungkusit needed three separate panels: one for customers placing orders, one for riders receiving and completing them, and one for the office with full visibility of the business. Behind those sit dispatch, mapping, payments and notifications. The customer app is the part you see and the smaller part of the build.
Connect with us
